FAQ

GOT QUESTIONS ABOUT CBD AND HEMP?

Or about our products, shipping, delivery or our online shop? We’ve got all the answers for you in our FAQ section and our very own CBDictionary.

Online Shop

In Berlin there are two Tom Hemp’s shops. One is in Kreuzberg on Wrangelstrasse 57, 10997 Berlin, and the other is inside the East Side Mall on Tamara-Danz-Strasse 11, 10243 Berlin. There are also Tom Hemp’s Resellers all over Germany. If you’d like to find the closest reseller near you, check out our retailer search.

Outside of Germany we also deliver to the following countries inside Europe: Andorra, Austria, Belgium, Bulgaria, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Greece, Great Britain, Gurney, Hungary, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxemburg, Monaco, the Netherlands, Norway, Poland, Portugal, Romania, San Marino, Sweden, Slovenia and Spain.

  • For deliveries within Germany we charge a flat fee of €5,90. For orders over €50 we don’t charge delivery fees. For deliveries to Austria, Belgium, Croatia, the Czech Republic, Denmark, Finland, France, Great Britain, Luxemburg, Monaco, the Netherlands, Poland and Sweden we charge a flat fee of €10,00 for delivery. For orders above €100 we don’t charge a delivery fee.
  • For deliveries to Bulgaria, Estonia, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Portugal, Romania and Spain we charge a flat fee of €12,00. For orders above €100 we don’t charge for For deliveries to Andorra, Guernsey, Jersey, Liechtenstein, Norway and San Marion we charge a flat fee of €20,00. For deliveries to the Canary Islands, Madeira and the Azores we charge a fixed delivery fee of €35,00. For orders above €100 we don’t charge a delivery fee.

We currently offer the following payment methods:

  • Pay in advance via transfer
  • Credit card payment

Orders within Germany and Austria are delivered within 3 to 5 working days. Orders to the rest of the EU are delivered within 2 to 7 working days.

CBD & Hemp

CBD is die official abbreviation for the substance cannabidiol, and belongs to the grouping of cannabinoids that originate from the cannabis plant. Cannabidiol is a natural herbal substance. According to the World Health Organization (WHO), it’s safe and harmless to consume cannabidiol, as long as it’s pure and doesn’t contain dangerous toxins. At Tom Hemp’s you can buy CBD oil, CBD drops and other products from our range. You can find out how high the CBD content is in each product’s description. Find out more in our CBDictionary.

Cannabinoids are natural substances from the cannabis plant. We use them in our products.

The effect of CBD products can vary from person to person. But in contrast to the cannabinoid THC, cannabidiol (CBD) does not have a psychoactive or intoxicating effect. There are several different approaches and testimonies concerning the exact effect of CBD, which can sometimes be a tightrope act to describe due to existing laws and guidelines.

Due to legal constraints we’re not able to advocate a specific healing property at the given time, for which we kindly ask for your understanding. Current scientific texts describe cramp reducing, anti-inflammatory, anti-emetic and anxiety-reducing effects.

Tom Hemp’s offers a wide product range with varying CBD contents. You can find out how high the CBD content is in each product in the product description. Tom Hemp’s CBD products include CBD flowers, CBD oils, CBD concentrate, CBD extracts and industrial hemp pollen. You can find out more about our individual CBD products in our shop – where you can also buy CBD oil for example.

In our online shop you can purchase different hemp food items, aroma goods, as well as cosmetics and skin care products. Tom Hemp’s strictly complies with all regulations and legal guidelines, as well as German and European law. The CBD active ingredient is not psychoactive and is legal in many countries, including Germany. Therefore the products on offer here are legal. You can have peace of mind when you buy CBD oil – and of course all of our other products, too. In the meantime a legal medicine against epilepsy which is based on CBD is being prescribed in Germany – so the field is clearly developing more and more.

Pick Up

Pick-up’s are possible from Monday to Saturday between 9 am and 9 pm.
Order before 5:30pm to pick up your order on the same day.
After you have completed your order, we will contact you via phone to arrange an appointment for the pick-up.
The pick-ups are happening in our shop in Wrangelstraße 57, 10997 Berlin.
Payment options:
Real-time transfer, cash payment, debit card payment at our store.

Bike Delivery

For orders within Berlin we offer CBD bike delivery. Simply order your Tom Hemp’s products to your home and receive your order on the same day. Tom Hemp’s bike delivery service is available from Monday to Saturday.
Orders placed after 4.20pm are delivered the next day. Our bike delivery times within Berlin are Monday to Saturday 4 pm to 9pm.

CBD Bike Deliveries in Berlin

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